Admittance

A useful guide to help you plan your visit with us.

Your Medical Care

Your complete medical care is under the direction and supervision of your physician, who is a member of the hospital medical staff. It is your physician who determines what diagnostic tests you will take, whether or not you require x-rays, therapy or medication and what food you can eat. Hospital nurses, technicians, and other specialists will follow your physician's directions in providing your plan of care.

Non-discrimination

Jane Phillips Medical Center provides patient care without regard to race, color, religion, disability, or national origin.

Pre-admission

Patients will be pre-admitted whenever possible. Whatever method the patient intends to use for payment will be verified prior to the patient's admission.

Instructions From Your Physician

If you are coming to the hospital for tests or surgery, be sure to follow any instructions given to you by your physician, i.e., no eating or drinking after midnight before the day of the procedure.

Admissions/Patient Registration Hours

The main lobby admissions/patient registration office is open from 7 a.m. to 5 p.m. Monday through Friday. It is located on the first floor of the Medical Center in the main lobby.

The Emergency Center Admissions/Patient Registration area is open 24 hours a day 365 days a year and handles all registration when the main Admissions/Patient Registration office is closed. It is located in the Emergency Center entrance of the hospital on the second floor.

What To Bring With You

Please bring with you any information or paperwork given to you by your physician. Also, bring any of your advanced directives (living will and/or durable power of attorney for healthcare) and powers of attorney. This will be placed in your medical record.

Remember to bring with you at the time of registration the following items:

  • Social Security Card
  • All active insurance cards
  • Picture ID

(All information obtained during your hospitalization will be held in strict confidence.)

You should also bring with you those possessions necessary for your personal comfort, including pajamas or nightgown, bathrobe, slippers, toothbrush, non-electrical shaving equipment, and other personal effects you use every day. We request that you leave your valuables at home.

What Not To Bring

  • Do Not Bring jewelry or other valuables. Jane Phillips Medical Center is not responsible for personal items.
  • Do Not Bring large sums of money or credit cards. (You may, however, want a few dollars to buy a magazine or a snack.)
  • Do Not Bring a hair dryer, electric shaver, radio or other electrical appliances.

Valuables

You will need only essentials such as toiletries and sleeping apparel in your room. The hospital cannot be responsible for money or personal belongings, so please send credit cards, jewelry, and all but a few dollars home. Money and valuables not sent home should be deposited in the hospital's vault for safekeeping.

Dentures

Dentures should be kept in protective containers when not in use. Dentures wrapped in tissue and left on tabletops could be discarded accidentally.

Eyeglasses/Contacts

Eyeglasses and contact lenses should be kept in protective containers when not in use.

Length Of Stay

Your physician determines your length of stay.

Patient Rooms

We make room assignments on the basis of a patient's medical and surgical needs, such as the nature of the illness and the intensity of care required. While we will make every effort to provide you with the room of your choice, rooms must necessarily be assigned on the basis of availability and medical needs of all patients.

Telephones

Each room is furnished with a telephone. For local calls, dial 9 and then the ten-digit local number.

To call departments iinside Jane Phillips Medical Center system, simply dial the last four digits of the number. (For example, for 331-1431 dial 1431.) For long distance calls, dial 0 for an operator for help to place the call. Long distance calls can be billed to your home telephone number or a telephone credit card, or may be placed as collect calls.

To call a patient's room from inside the hospital, dial 1 plus the three digit room number.

For patients on the tenth floor, dial 19 pls the last two digits of the room number. (Example: A patient is in room 1075, you will dial 1975.)

Televisions

Each room is equipped with a television set. The network television channels available free of charge.

Hospital Beds

Hospital beds are electrically operated, and the nurse will show you how to work the bed properly. The hospital bed is probably higher and narrower than your bed at home. Bedside rails are for your protection. They will be raised at night or during the day if you're resting, recovering from surgery, or taking certain medications.

Your Safety

Your safety is of constant concern to our staff while you are with us. Please help us by adhering to the following guidelines:

  • Always call a nurse when experiencing any trouble moving.
  • Bed rails are provided for your safety. Please leave them in the position set by your nurse.
  • On hospital grounds use handrails and observe other safety warnings.

Medication From Home

Please do not bring medications from home to the hospital unless your physician instructs you to do so. Patients should have a complete list of medications with dosages and frequency that they take at home. If your physician orders for you to take your own medications, all medications will be stored and administered by the nursing staff.

Patient Meals

Our Dietary Department plans, prepares, and delivers your meals to your room. Your physician orders the kind of diet you are allowed to have.

If you are on a special diet, you will receive special assistance from the dietitian in selecting meal items.

Treatment Consent

We will ask you to sign appropriate consent and release forms that authorize hospital personnel to provide the services your physician has ordered for you.

Identification Bands

You will be required to wear an identification band during your stay. This helps ensure that you will receive the proper treatments and medications. Please do not remove the band for any reason. If the band is too tight, please alert the hospital staff so a new band can be issued for you.

Insurance

All patients who have hospitalization insurance will be asked to provide proof of insurance coverage and to assign benefits to Jane Phillips Medical Center for each hospital visit.

A patient whose insurance cannot be verified or who does not assign benefits will be expected to pay his/her bill at the time of service or discharge.

A patient who provides insurance coverage information after the services are rendered will be responsible for any penalties assigned by insurance if pre-certification is required.

Room Number

Your room number will be a 3 digit number with the exception if you are admitted to our telemetry/cardiac unit on the tenth floor of the hospital. Friends may reach you between 7 a.m. and 9 p.m. by dialing (918) 331-1 plus your three-digit room number.

For patients admitted on the tenth floor, the phone number is (918) 331-19 plus the last two digits of the room number. (Example: A patient is in room 1075, you will dial (918) 331-1975.)

So you may rest, calls to your room at other hours are diverted to the hospital operator. You may call outside the hospital at any hour by dialing 9 plus the number. For long-distance calls, dial 0 for the hospital operator. You may charge the call to your home phone or telephone credit card.

Services for the Hearing-impaired

The hospital has a TDD machine that connects to the telephone so deaf patients can communicate with people outside the hospital. Call extension 0 (hospital operator) for more information on this service.

Tobacco Free Facility

Jane Phillips Health Corporation is tobacco free. We respectfully ask patients, visitors, physicians, volunteers, and staff to refrain from the use of all tobacco products while inside the building or on the grounds of any of our facilities or properties.

Mail and Flowers

Volunteers deliver mail and flowers to your room.

Your address for receiving mail is:

Name and Room Number
Jane Phillips Medical Center
3500 SE Frank Phillips Blvd.
Bartlesville, OK 74006

If mail arrives after you leave the hospital, it will be forwarded to your home. Flowers arriving after your dismissal will be returned to the florist for home delivery.

Holy Cross Chapel

The Chapel, located on the first floor of the Medical Center, is available for your use 24 hours a day. The pastoral care staff visits patients on a regular basis. If you want to speak with a chaplain, a member of the nursing staff will contact them for you.

Gift Shop

The Auxiliary Gift Shop is located in the main lobby of the hospital. The Gift Shop has an array of merchandise including flowers, plants, toys, stuffed animals, cards, crystal, and an array of other gift items. Toiletries and reading materials are also stocked for the convenience of patients. The Gift Shop is open Monday through Friday from 9 a.m. to 8 p.m. VISA, MasterCard, Discover and American Express are accepted.

Your Rights as a Hospital Patient

Mission Statement: Jane Phillips Medical Center is a community of people dedicated to delivering quality, cost-effective, compassionate care...responsive to the needs of those we serve.

Patient's Bill of Rights

Jane Phillips Medical Center considers you a partner in your hospital care. When you are well informed, participate in treatment decisions, and communicate openly with your physician and other health professionals, you help make your care as effective as possible. Jane Phillips Medical Center encourages respect for the personal preferences and values of each individual.

While you are a patient in the hospital, your rights include the following
  • You have the right to considerate and respectful care with recognition of your personal dignity.
  • You have the right to be well informed about your illness, possible treatments, and likely outcome and to discuss this information with your doctor. You have the right to know the names and roles of people treating you.
  • You have the right to request consultation with a specialist at your expense.
  • You have the right to consent to or to refuse a treatment, as permitted by law, throughout your hospital stay. If you refuse a recommended treatment, you will continue to receive other needed and available care.
  • You have the right to have an advance directive, such as a living will or health care proxy. These documents express your choices about your future care or name someone to decide if you cannot speak for yourself. If you have a written advance directive, you should provide a copy to the hospital, your family, and your physician. (A copy of Oklahoma's Advance Directive can be obtained from any nurses' station.)
  • You have the right to access, request amendment to, and receive an accounting of disclosures regarding your own health information as permitted under applicable law.
  • You have the right to expect that your surroundings are reasonably safe.
  • You have the right to refuse observers, students, or other caregivers.
  • You have the right to privacy. The hospital, your physician, and others caring for you will protect your privacy as much as possible. You may refuse to see visitors if you choose to do so. You may also request transfer to another room if you are unreasonably disturbed by another patient or visitor.
  • You have the right to request the assistance of a language interpreter. You also may ask for a TDD (Telephone Device for the Deaf) if hearing impaired. When written communication is not effective, you have the right to be informed again of your rights after admission in a manner? that you can understand.
  • You have the right to expect that treatment records are confidential unless you have given permission to release information or reporting is required or permitted by law. When the hospital releases records to others, such as insurers, it emphasizes that the records are confidential.
  • You have the right to review your medical records and to have the information explained, except when restricted by law.
  • You have the right to expect that the hospital will render necessary health services to the best of its ability. Treatment, referral, or transfer may be recommended. If transfer is recommended or requested, you will be informed of risks, benefits, and alternatives. You will not be transferred until the other institution agrees to accept you.
  • You have the right to have your pain assessed and managed when you are admitted and throughout your hospitalization.
  • You have the right to know if this hospital has relationships with outside parties that may influence your treatment and care. These relationships may be educational institutions, other health care providers, or insurers.
  • You have the right to consent or decline to take part in research affecting your care. If you choose not to take part, you will receive the most effective care the hospital otherwise provides.
  • You have the right to be told of realistic care alternatives when hospital care is no longer appropriate.
  • You have the right to be informed about hospital policies that affect you and your treatment and about charges and payment methods.
  • You have the right to know about hospital resources, such as our patient relations representatives and hospital chaplains, who can help you resolve problems and questions about your hospital stay and care.
  • You have the right for medical decisions to be based on need and not your ability to pay.
  • You have the right to be informed about the outcomes of care, treatments, or procedures including unanticipated outcomes and when appropriate to also have your family informed.
  • You have the right to make a complaint and to have it reviewed in a timely, accurate, and confidential manner, and when possible, resolved by calling the Patients Relations department at 918/331-1501, Monday-Friday 8 a.m.-4:30 p.m., or call the Hospital Operator at 918/333-7200 and ask for the Patient Relations department. You have the right to freely voice complaints and recommend changes without being subject to coercion, discrimination, reprisal, or unreasonable interruption of care treatment and services.
  • You have the right to file a complaint with the Oklahoma State Department of Health (OSDH) by calling 1-800/234-7258 or writing to: OSDH, 1000 NE Tenth, Room 1114, Oklahoma City, OK 73117.
  • You have the right to an environment that preserves dignity and contributes to a positive self image.
  • You have the right to sufficient storage space to meet your needs.
  • You have the right to keep and use personal clothing and possessions unless this infringes on others' rights or is medically or therapeutically contraindicated.
  • You have the right to access, request amendment to, and receive an accounting of disclosures regarding your own health information as permitted under applicable law.
Your Responsibilities As A Hospital Patient
  • Your responsibilities as a hospital patient are to provide information about your health, including past illnesses, hospital stays, and use of medicine. You are responsible for asking questions when you do not understand information or instructions. If you believe you can't follow through with your treatment, you are responsible for telling your physician.
  • Jane Phillips Medical Center works to provide care efficiently and fairly to all patients and the community. You and your visitors are responsible for being considerate of the needs of other patients, staff, and the hospital. You are responsible for providing information for insurance and for working with the hospital to arrange payment, when needed.
  • Your health depends not just on your hospital care but also, in the long term, on the decisions you make in your daily life. You are responsible for recognizing the effect of life-style on your personal health.
  • A hospital serves many purposes. Hospitals work to improve people's health; treat people with injury and disease; educate doctors, health professionals, patients, and community members; and improve understanding of health and disease. In carrying out these activities, this institution works to respect your values and dignity.

Patients